Q: How do you count datapoints?

Datapoints monthly limit is a limit of new feedback pieces put into Survicate. This excludes survey responses, and only includes external feedback sources like calls, tickets, reviews from integrated sources.

Q: What is the difference between the free plan and the free trial?

The Free Trial is a 10-day preview of our Growth Plan , letting you test all its premium features and collect up to 25 responses . The Free Plan is available indefinitely and allows you to continue using Survicate with limited features and responses. The free trial offers 25 total responses with unlimited active surveys, CRM, and advanced integrations for ten days. During this period, you can add unlimited team members and enjoy unlimited data retention. Our Free plan, which doesn't have a time limit, provides 25 responses per month with one active survey. It includes basic CRM integrations, a 30-day data retention period, and collaboration with up to three team members.

Q: What if I exceed the limit of responses on my plan?

It depends on your plan: Starter Plan - You have the option to enable overages, meaning you can continue collecting responses beyond your limit for an additional cost. Growth, Pro, Enterprise Plans - Once you hit your response limit, your surveys will stop collecting responses. To keep gathering feedback, you’ll need to upgrade your plan or purchase additional responses.

Question 1

Is there a Free version of Survicate?

Accepted Answer

Yes! Our Free Plan is perfect for getting started with surveys at no cost. It includes:

Up to 25 responses per month
1 active survey at a time
Basic CRM integrations
Collaboration for up to 3 team members
30-day data retention
Survey limits: 300 responses per survey, 1,000 responses per organization

When you sign up, you’ll automatically start with a 10-day free trial of our pro features. After that, your account will switch to the Free Plan unless you choose to upgrade.

Question 2

How do you count responses?

Accepted Answer

We count responses on a per-respondent basis. When surveys consist of multiple questions, it doesn’t matter if the respondent replies to just one question or all of them. It will qualify as one response in both instances. This means both partial and full responses are recorded for you to analyze.

Question 3

How do you count datapoints?

Accepted Answer

Datapoints monthly limit is a limit of new feedback pieces put into Survicate. This excludes survey responses, and only includes external feedback sources like calls, tickets, reviews from integrated sources.

Question 4

How many responses per month should I choose?

Accepted Answer

Deciding how many responses per month you need can be challenging, but we're here to make it easier. Here are our average response rates based on real data from our customers. You can use them to calculate how many people need to see your survey for you to achieve the desired number of responses:‍

Web surveys: 10% response rate
In-product surveys: 16% response rate
Mobile surveys: 30% response rate
Email surveys: assume a 20% open rate and a 20% click rate

So, for example, to achieve 250 responses, you'll typically need to reach 3,125 people via web surveys, 1,563 in-app, 833 through your mobile app, or send 6,250 emails, considering a 20% open and 20% click rate. Keep in mind that the ideal number of responses depends on your business size and goals. If you need help figuring out how many monthly responses your business needs, talk to us, and we’ll sort it out together.

Question 5

What is your cancelation, upgrade, and refund policy?

Accepted Answer

You can cancel your subscription at any time. Your subscription will remain active until the new billing cycle begins, and then your account will switch to the Free plan. This means that the Free plan limits will apply; you can unarchive surveys with up to 300 responses and collect up to 25 responses per month. Upgrades are effective immediately, and you’ll be charged the prorated difference between plans. We don’t offer refunds, so make sure to terminate your subscription before the new billing cycle starts.

Question 6

What is the difference between the free plan and the free trial?

Accepted Answer

The Free Trial is a 10-day preview of our Growth Plan, letting you test all its premium features and collect up to 25 responses.
The Free Plan is available indefinitely and allows you to continue using Survicate with limited features and responses.

The free trial offers 25 total responses with unlimited active surveys, CRM, and advanced integrations for ten days. During this period, you can add unlimited team members and enjoy unlimited data retention. Our Free plan, which doesn't have a time limit, provides 25 responses per month with one active survey. It includes basic CRM integrations, a 30-day data retention period, and collaboration with up to three team members.

Question 7

How does Survicate handle data retention and deletion?

Accepted Answer

By default, response data is stored indefinitely unless you set specific retention periods with automatic deletion. When you delete data, it's permanently removed from our production systems and backups within 30 days.

Question 8

What if I exceed the limit of responses on my plan?

Accepted Answer

It depends on your plan:

‍Starter Plan - You have the option to enable overages, meaning you can continue collecting responses beyond your limit for an additional cost.
Growth, Pro, Enterprise Plans - Once you hit your response limit, your surveys will stop collecting responses. To keep gathering feedback, you’ll need to upgrade your plan or purchase additional responses.

Question 9

What payments methods can I use to pay for Survicate?

Accepted Answer

You can pay using all major credit cards (Visa, Mastercard, Discover, American Express) and PayPal. For plans paid upfront for the year, we also offer bank transfer payments, for which we charge a small accounting fee. Other than that, we do not charge any transaction fees. Payments can be made in USD, EUR, GBP, or PLN.

Question 10

Can I get a demo before signing up?

Accepted Answer

Yes! Click the Book a Call button to schedule a demo. You can also contact us by email at sales@survicate.com or use the chat on our website.

Question 11

Are taxes included in the price?

Accepted Answer

Additional taxes may apply if you’re not a registered business. If you are a business registered in Poland, we will add 23% VAT.

Question 12

Do you offer plans for educations institutions and NPOs?

Accepted Answer

Educational institutions and non-profits can get an extra 25% off any yearly plan—please email us at sales@survicate.com to find out more.

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